M & S (Marshmallows & Skittles)

Shipping Policy:

We are delighted to offer shipping services via Royal Mail 2nd Class for deliveries within the UK mainland.

Shipping Method: We utilize Royal Mail 2nd Class service for all shipments to addresses within the UK mainland. This service typically delivers within 5 working days from the date of dispatch. To discuss bulk orders or premium shipping options, please contact us before placing your oder.

Shipping Costs: Shipping costs are calculated based on the weight and dimensions of your order. The shipping fee will be displayed at checkout before you finalize your purchase.

Tracking Information: Royal Mail 2nd Class service does not include tracking information as standard. If you require tracking for your shipment, please contact our customer service team to arrange alternative shipping options at an additional cost.

Delivery Timeframe: While Royal Mail aims to deliver within [insert estimated delivery time] working days, please note that delivery times may vary depending on factors beyond our control, such as weather conditions or unforeseen circumstances.

Delivery Address: Please ensure that the delivery address provided is accurate and complete to avoid any delays or issues with delivery. We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer service team.

Return and Refund Policy:

We understand that sometimes preferences change. Therefore, we offer a 14-day return policy from the date of delivery for most products. If 14 days have gone by since your purchase, unfortunately, we can't offer a refund or exchange.

To be eligible for a return, the item must be unused, unopened, and in its original packaging. Perishable items cannot be returned.

If you wish to return an eligible item, please contact our customer service team within 14 days of delivery. Provide your order number and item details for guidance through the return process.

Once the return is received and inspected, we will process the refund accordingly.